This Privacy Policy outlines Aurora's Soulstones ("we", "our" or "the company") practices with respect to information collected from users who access our website at www.aurorassoulstones.com ("site") or otherwise share personal information with us (collectively: "Users").

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Grounds for data collection

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Processing of your personal information (meaning any information which may potentially allow your identification with reasonable means: hereinafter "Personal Information") is necessary for us to create your memorial jewellery and provide you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the site, you consent to the collection, storage, use, disclosure and other uses of your personal information as described in this Privacy Policy. We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

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What Information do we collect?

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We collect two types of data and information from Users. The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site ("Non-personal information"). We are not aware of the identity of a user from which the Non-personal information was collected.

Non-personal information which is being collected may include your aggregated useage information and technical information transmitted by your device, including certain software and hardware information (e.g, the type of browser and operating system your device uses, language preference, access time, etc) inorder to enhance the functionality of our site. We may also collect information on your activity on the Site (e.g, pages viewed, online browsing, clicks, actions, etc). The second type of information is Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Device information. We collect Personal Information from your device. This includes geolocation data, IP address, unique identifiers (e.g MAC address and UUID) and other information which relates to your activity through the site.

• When you register to our Site you will be asked to provide us certain details such as: full name, e-mail or physical address, and telephone number. This enables us to keep you updated on your order and post your memorial jewellery to you.

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How do we receive information about you?

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We do not rent, sell, or share User's information with third parties, except as described in this privacy policy. We may use the information for the following

• Communicating with you - sending you notices regarding the status of your order, providing you with technical information and responding to any customer service issue you may have

• To communicate with you and to keep you informed of our latest products and new collections.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors. In addition to the purposes listed in this privacy policy, we may share personal information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

• Hosting and operating our site

• Providing you with our services, including providing a personalised display of our site

• Storing and processing such information on our behalf

• Providing you with marketing offers and promotional materials related to our site and services

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We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv)to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

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User Rights

You may request to:

1. ​Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.

2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.

3. Request rectification of your personal information that is in our control

4. Request erasure of your personal information

5. Object to the processing of personal information by us

6. Request to restrict processing of your personal information by us

7. Lodge a complaint with a supervisory authority 

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

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If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Proptection Officer (DPO) using the details provided below

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Jennie Townsend

Aurorassoulstones@gmail.com